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 Customer Service Questions

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Q:

A co-worker is rude to customers, what would you do?

Answer

That would depend on what kind of a rapport I had with him. If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate. Otherwise, I would mention to the supervisor what I had witnessed, and let him handle it.

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Q:

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Answer

If he was unable to make his shift, I would find a replacement, and stay until the replacement came in.

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Q:

Customer service representatives usually work with a team. How do you see yourself working with a team, and what role would be playing?

Answer

Our response to this shouldn’t be a negative one. Instead, affirm the interviewers that we can work with a team or even individually. It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps.

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Q:

If you have anything against the company’s policy, what should you do?

Answer

Like many other profession, customer service jobs have work ethics and rules that must be obeyed. With this, stick to the complaint procedure. Tell them we don’t need to rush things and submit complaints to highest official. Instead, approach the team leader first, the administrator and so on.

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Q:

A customer is repeatedly using abusive language, but he has a valid point; what would you do?

Answer



Reply I agree with Your answer and I am so sorry you've got been disappointed. Let's find a solution to work this out. statement let's thrusting you and the person as a group working together to solve the issue.


 

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Q:

What is good customer service?

Answer

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

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Q:

If a customer is agitated, how would you handle that?

Answer

Answer this with confidence. Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger. Anger to anger isn’t a healthy response. Instead, calmness and composure is a must.

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Q:

How would you deal with an angry client/customer?

Answer



 Don’t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide. Your personal emotions are beside the factor.


  Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution. Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem. In maximum cases, that’s all the customer is searching out —and may bring about  providing some degree of satisfaction.


 

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