Certification Questions

Q:

What must happen if a DHCP IP conflict occurs?

A) Proxy ARP will fix the issue B) The client uses a gratuitous ARP to fix the issue
C) The administrator must fix the conflict by hand at the DHCP server D) The DHCP server will reassign new IP addresses to both computers
 
Answer & Explanation Answer: C) The administrator must fix the conflict by hand at the DHCP server

Explanation:

If a DHCP Conflict is detected, either by the server sending a ping and getting response or by a host using a gratuitous ARP (arp'ing for its own IP address and seeing if a host responds), then the server will hold that address and not use it again until it is fixed by an administrator.

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Filed Under: CCNA - CISCO Certification

9 13273
Q:

The BEST definition of an event is?

A) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted B) An occurrence that is significant for the management of the IT infrastructure or delivery of services
C) A known system defect that generates multiple incident reports D) A planned meeting of customers and IT staff to announce a new service or improvement program
 
Answer & Explanation Answer: B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

Explanation:
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Filed Under: ITIL Certification

5 13258
Q:

The ITIL V3 core is best described as?

A) An Operations Lifecycle B) A Service Lifecycle
C) An IT Management Lifecycle D) An Infrastructure Lifecycle
 
Answer & Explanation Answer: B) A Service Lifecycle

Explanation:
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Filed Under: ITIL Certification

5 13110
Q:

An accepted deadline for a project approaches. However, the project manager realizes only 75% percent of the work has been completed. The project manager then issues a change request. What should the change request authorize?

A) Additional resources using the contingency fund B) Escalation approval to use contingency funding
C) Team overtime to meet schedule D) Corrective action based on causes
 
Answer & Explanation Answer: D) Corrective action based on causes

Explanation:
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Filed Under: PMP Certification

16 12811
Q:

How does an organization use Resources and Capabilities in creating value?

A) They are used to create value in the form of goods and services B) They are used to create value to the IT organization for Service Support
C) They are used to create value to the IT organization for Service Delivery D) They are used to create value in the form of output for production management
 
Answer & Explanation Answer: A) They are used to create value in the form of goods and services

Explanation:
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Filed Under: ITIL Certification

0 12356
Q:

Routers operate at layer _____. LAN switches operate at layer ______. Ethernet hubs operate at layer _____. Word processing operates at layer _______.

A) 3, 3, 1, 7 B) 3, 2, 1, none
C) 3, 2, 1, 7 D) 3, 3, 2, none
 
Answer & Explanation Answer: B) 3, 2, 1, none

Explanation:

Routers operate at layer 3. LAN switches operate at layer 2. Ethernet hubs operate at layer 1. Word processing applications communicate to the Application layer interface, but do not operate at layer 7, so the answer would be none.

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Filed Under: CCNA - CISCO Certification

5 11927
Q:

The project manager meets with the project team to review lessons learned from previous projects. In what activity is the team involved?

A) Performance management B) Scope identification
C) Risk identification D) Project team status meeting
 
Answer & Explanation Answer: C) Risk identification

Explanation:
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Filed Under: PMP Certification

7 11860
Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
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Filed Under: ITIL Certification

4 11762