Certification Questions

Q:

If you use either Telnet or FTP, what layer are you using to generate the data?

A) Application B) Presentation
C) Session D) Transport
 
Answer & Explanation Answer: A) Application

Explanation:

Both FTP and Telnet use TCP at the Transport layer; however, they both are Application layer protocols, so the Application layer is the best answer for this question.

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Filed Under: CCNA - CISCO Certification

1 9262
Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Filed Under: ITIL Certification

1 9120
Q:

You need to subnet a network that has 5 subnets, each wit at least 16 hosts. Which classful subnet mask would you use?

A) 255.255.255.192 B) 255.255.255.224
C) 255.255.255.240 D) 255.255.255.248
 
Answer & Explanation Answer: B) 255.255.255.224

Explanation:

You need 5 subnets, each with at least 16 hosts. The mask 255.255.255.240 provides 16 subnets with 14 hosts - this will not work. The mask 255.255.255.224 provides 8 subnets, each with 30 hosts. This is the best answer.

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Filed Under: CCNA - CISCO Certification

2 8546
Q:

If you want to disable STP on a port connected to a server, which command would you use?

A) disable spanning-tree B) spanning-tree off
C) spanning-tree security D) spanning-tree portfast
 
Answer & Explanation Answer: D) spanning-tree portfast

Explanation:

If you have a server or other devices connected into your switch that you're totally sure won't create a switching loop if STP is disabled, you can use something called portfast on these ports. Using it means the port won't spend the usual 50 seconds to come up while STP is converging.

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Filed Under: CCNA - CISCO Certification

2 8540
Q:

A benefit of using Service Design tools is?

A) To help ensure that events are detected as quickly as possible B) To help ensure that standards and conventions are followed
C) To help enable different applications to work together D) To help implement architectures that support the business strategy
 
Answer & Explanation Answer: B) To help ensure that standards and conventions are followed

Explanation:
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Filed Under: ITIL Certification

0 8521
Q:

Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

A) Capacity Management B) Change Management
C) Configuration Management D) Financial Management for IT services
 
Answer & Explanation Answer: C) Configuration Management

Explanation:
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Filed Under: ITIL Certification

3 8349
Q:

Availability Management is responsible for

A) Components and Business Processes B) Services and Components
C) Services, Components and Business Processes D) Services and Business Processes
 
Answer & Explanation Answer: B) Services and Components

Explanation:

Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.

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3 8330
Q:

At which layer is routing implemented , enabling connections and path selection between two end systems?

Answer

The Network layer provides routing through an internetwork and logical addressing.

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12 8070